Contact and company information

The following General Terms & Conditions of Sale concern the sale and offer of products on the website www.luciekaas.com & www.luciekaas.dk owned and maintained by:

Lucie Kaas ApS

Rentemestervej 80

2400 København NV

CVR: 35387439

The General Terms and Conditions of this site apply solely to private customers. It is not possible to enter VAT/CVR numbers when trading on this site. If you would like to shop on behalf of a registered business, please contact sales@luciekaas.com
 

Prices

All prices displayed on shop.luciekaas.com are indicated in EUR or DKK and are inclusive of 25% Danish VAT.

Orders for countries outside of the EU may be subject to extra VAT, import duties and/or taxes which are added once your order reaches your country. Lucie Kaas Aps ships according to the Incoterm Delivered Duty Unpaid. Any additional charges must be paid locally in order for your package to clear customs. Please contact your local authorities for more information. Please also note that if goods are returned due to unpaid customs, the cost of returning to our warehouse will be deducted from any refundable amount.

Freight prices are added on top of total order amount. Please see below regarding freight.

Item availability & Disclaimer

Lucie Kaas cannot guarantee that the content of the website is free from errors or mistakes. Furthermore, we cannot guarantee that all product information is up to date, including product availability.

If you have ordered a product which is sold out, we will contact you regarding our inability to send.

Order confirmation

Lucie Kaas Aps will forward the confirmation of an order after the order is submitted. No binding purchase agreement between the customer and Lucie Kaas Aps has been made until the customer has received an order confirmation from www.luciekaas.com/www.luciekaas.dk.

Payment

The Lucie Kaas Shop accepts the following credit cards: VisaDankort, eDankort, Mastercard and VISA.

You will not be charged until the goods are dispatched from our warehouse.

Security

www.luciekaas.com & www.luciekaas.dk are fully secure as all communication between our payment system and the credit card holder takes place via an encrypted SSL connection (Secure Socket Layer). In other words, only PBS (Danish Payments Systems) will have access to your data. Neither www.luciekaas.com & www.luciekaas.dk nor any third parties will be able to see the data being exchanged in connection with the purchase. www.luciekaas.com & www.luciekaas.dk will keep the personal contact information strictly confidential, and we guarantee that none of it will be disclosed to third parties.

Shipping Policy

Shipment and returning of goods

All goods will be sent by parcel post, which allows you to track the package. The goods are insured in transit and you are requested to check the contents of the package on delivery. If the package and/or contents are damaged upon receipt, the customer must notify shop.luciekaas.com immediately, or not later than seven days after receipt, and return the goods to us.

All goods, which are being returned to Lucie Kaas Aps must be sent by parcel post with a tracking number in the original delivery packaging. Lucie Kaas Aps will not be liable for goods damaged in transit.

Customs and VAT

If the customer orders from a country within the European Union, the prices include Danish VAT and no customs duty will be added in accordance with the rules governing free movement of goods with the European Union.

If the customer order from a country outside the European Union, packages will be shipped DDU and customs duty and other costs will be payable by the person receiving the goods.

Sales offerings are subject to price rises, VAT changes, movements of exchange rates, sold out/out-of-stock items and typing errors.

Freight & Delivery

We will process your order within 24 hours of the next working day in Denmark. Our delivery times are as follows:

Denmark: 1-3 business days

EU (except Denmark): 3-7 business days

Rest of Europe: 3-7 business days

Rest of World: 5-10 days

All customers paying by credit card are subject to validation controls which may delay delivery. In addition to this, Lucie Kaas Aps cannot be held liable for delays caused by freight forwarders.

If your order qualifies for free freight, it will be sent using economy service which includes delivery to a parcel shop if available in your region.

Freight costs are calculated based on destination. Standard freight costs & carriers are as follows*:

*Prices may change prior to notice and update of below

Zone Rate

Denmark

6 EUR / 49 DKK

Belgium, Netherlands, Luxembourg, Austria, Poland, Great Britain, Sweden, Germany

15 EUR

Italy, Republic of Ireland, Spain, Portugal, Norway, Slovakia, Slovenia, Finland, France

16 EUR

Estonia, Lithuania, Latvia, Croatia, Romania

25 EUR

Switzerland, Andorra, Bulgaria, Greece, Monaco,Czech Republic, Hungary

35 EUR

Rest of the World

from 45 EUR

Refund Policy

luciekaas.com and luciekaas.dk grants full right of cancellation for a period of 14 days from the day after the customer receives the goods.

After you have received your order you may carefully examine and try the items within the period of 14 days but only in a manner as you would if you examined the products in a store at an offline reseller. Should the items be deemed un-sellable due to usage that is in excess of what is considered normal in order to examine them, you will be held liable for the decrease in value.

The goods must be returned in their original, undamaged packaging and with the original invoice. Shipment costs for the return of a product are non-refundable and goods that are returned without prepaid shipment will be refused by shop.luciekaas.com.

As soon as we have received and approved the cancelled goods, the refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification.

If the customer wishes to exchange a product, the same procedure as cancellation is valid. The customer must attach a note that states which product the customer wishes instead. All costs in connection with the return of goods will be paid by the customer.

If you wish to return or exchange please e-mail sales@luciekaas.com who will guide you regarding the return process and will issue a return postage label.

Complaints

The Lucie Kaas shop operates under the Danish Sales of Goods Act and the guidelines issued by the National Consumer Agency. The provisions of the Danish Sale of Goods Act regulate complaints. This means that the customer has 24 months notice on faults and defects on a product. However, this does not apply to errors, damage or wear and tear due to improper use, lack of maintenance or normal wear and tear. If the customer wishes to file a complaint, report a defect or non-delivery, please contact us at +45 72304464 or e-mail to sales@luciekaas.comwithin 14 days after the customer have received the order.

If you are not satisfied with the resolution to your complaint you may contact Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, in Denmark via www.forbrug.dk or you may use the following link ORD (Online Dispute Resolution).

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from luciekaas.com (the “Site”).

Data Controller

This website is owned and managed by:

Lucie Kaas ApS

Rentemestervej 80, 1

2400 Copenhagen NV

Denmark

info@luciekaas.com

Telephone: +45 31323353

If you have any questions regarding the processing of your data, please contact us at info@luciekaas.com. We will aim to respond to your request within 14 business days.

Personal information we collect:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

To be able to present to you with the optimal shopping experience based on your interests, we and our partners use personal data to personalize recommendations and promotions at our websites. We do this to present relevant marketing to you on other websites and social medias; hereinunder but not limited to Facebook and Instagram. For this purpose, we use information of your use of our websites and services; hereinunder your order history, former correspondence and profile information.

We use “Google Analytics” to improve the experience of the website.

If you opt-in to our newsletter, we use your email and name to communicate with you about special offers, launches, and general information.

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@luciekaas.com or by mail using the details provided below:

Rentemestervej 80, 1 sal, Copenhagen NV , 2400, Denmark

Legal Notice

Copyright

Copyright in the documents provided in this site (including logos, graphics, text, photos, icons, images, data, software and designs) are owned by Lucie Kaas Aps.

For press inquiries, please contact us at info@luciekaas.com.