Contact and company information

The following General Terms & Conditions of Sale concern the sale and offer of products on the website www.luciekaas.com & www.luciekaas.dk owned and maintained by:

Lucie Kaas ApS

Rentemestervej 80

2400 København NV

CVR: 35387439

The General Terms and Conditions of this site apply solely to private customers. It is not possible to enter VAT/CVR numbers when trading on this site. If you would like to shop on behalf of a registered business, please contact sales@luciekaas.com
 

Prices

All prices displayed on shop.luciekaas.com are indicated in EUR or DKK and are inclusive of 25% Danish VAT.

Orders for countries outside of the EU may be subject to extra VAT, import duties and/or taxes which are added once your order reaches your country. Lucie Kaas Aps ships according to the Incoterm Delivered Duty Unpaid. Any additional charges must be paid locally in order for your package to clear customs. Please contact your local authorities for more information. Please also note that if goods are returned due to unpaid customs, the cost of returning to our warehouse will be deducted from any refundable amount.

Freight prices are added on top of total order amount. Please see below regarding freight.

Item availability & Disclaimer

Lucie Kaas cannot guarantee that the content of the website is free from errors or mistakes. Furthermore, we cannot guarantee that all product information is up to date, including product availability.

If you have ordered a product which is sold out, we will contact you regarding our inability to send.

Order confirmation

Lucie Kaas Aps will forward the confirmation of an order after the order is submitted. No binding purchase agreement between the customer and Lucie Kaas Aps has been made until the customer has received an order confirmation from www.luciekaas.com/www.luciekaas.dk.

Payment

The Lucie Kaas Shop accepts the following credit cards: VisaDankort, eDankort, Mastercard and VISA.

You will not be charged until the goods are dispatched from our warehouse.

Security

www.luciekaas.com & www.luciekaas.dk are fully secure as all communication between our payment system and the credit card holder takes place via an encrypted SSL connection (Secure Socket Layer). In other words, only PBS (Danish Payments Systems) will have access to your data. Neither www.luciekaas.com & www.luciekaas.dk nor any third parties will be able to see the data being exchanged in connection with the purchase. www.luciekaas.com & www.luciekaas.dk will keep the personal contact information strictly confidential, and we guarantee that none of it will be disclosed to third parties.

Shipment and returning of goods

All goods will be sent by parcel post, which allows you to track the package. The goods are insured in transit and you are requested to check the contents of the package on delivery. If the package and/or contents are damaged upon receipt, the customer must notify shop.luciekaas.com immediately, or not later than seven days after receipt, and return the goods to us.

All goods, which are being returned to Lucie Kaas Aps must be sent by parcel post with a tracking number in the original delivery packaging. Lucie Kaas Aps will not be liable for goods damaged in transit.

Customs and VAT

If the customer orders from a country within the European Union, the prices include Danish VAT and no customs duty will be added in accordance with the rules governing free movement of goods with the European Union.

If the customer order from a country outside the European Union, packages will be shipped DDU and customs duty and other costs will be payable by the person receiving the goods.

Sales offerings are subject to price rises, VAT changes, movements of exchange rates, sold out/out-of-stock items and typing errors.

Freight & Delivery

We will process your order within 24 hours of the next working day in Denmark. Our delivery times are as follows:

Denmark: 1-3 business days

EU (except Denmark): 3-7 business days

Rest of Europe: 3-7 business days

Rest of World: 5-10 days

All customers paying by credit card are subject to validation controls which may delay delivery. In addition to this, Lucie Kaas Aps cannot be held liable for delays caused by freight forwarders.

Freight costs are calculated based on destination. Standard freight costs & carriers are as follows:

luciekaas.com and luciekaas.dk grants full right of cancellation for a period of 14 days from the day after the customer receives the goods.

After you have received your order you may carefully examine and try the items within the period of 14 days but only in a manner as you would if you examined the products in a store at an offline reseller. Should the items be deemed un-sellable due to usage that is in excess of what is considered normal in order to examine them, you will be held liable for the decrease in value.

The goods must be returned in their original, undamaged packaging and with the original invoice. Shipment costs for the return of a product are non-refundable and goods that are returned without prepaid shipment will be refused by shop.luciekaas.com.

As soon as we have received and approved the cancelled goods, the refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification.

If the customer wishes to exchange a product, the same procedure as cancellation is valid. The customer must attach a note that states which product the customer wishes instead. All costs in connection with the return of goods will be paid by the customer.

If you wish to return or exchange please e-mail sales@luciekaas.com who will guide you regarding the return process and will issue a return postage label.

Complaints

The Lucie Kaas shop operates under the Danish Sales of Goods Act and the guidelines issued by the National Consumer Agency. The provisions of the Danish Sale of Goods Act regulate complaints. This means that the customer has 24 months notice on faults and defects on a product. However, this does not apply to errors, damage or wear and tear due to improper use, lack of maintenance or normal wear and tear. If the customer wishes to file a complaint, report a defect or non-delivery, please contact us at +45 72304464 or e-mail to sales@luciekaas.comwithin 14 days after the customer have received the order.

If you are not satisfied with the resolution to your complaint you may contact Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, in Denmark via www.forbrug.dk or you may use the following link ORD (Online Dispute Resolution).

We are committed to protecting your privacy. Our privacy policy may change overtime due to new regulations amongst other things. We will always keep it updated here, so we encourage you to visit our privacy policy regularly. If we make significant changes, we will notify you, both here and by mail.

What we collect & why:

Personal data is anything that can identify a person such as name, IP address, email, and phone number.

We collect this information solely for the purpose of improving your experience when shopping on luciekaas.com. We use such applications as Google Analytics to understand the behaviors of our visitors in general. IP-address is used in order to ensure preferential shopping currency in the country you are browsing our site in. All information is only used to ensure the optimal user experience on our website.

How we share your information

If you shop on luciekaas.com, we will need to share some of your information to 3rd party partners. This includes our warehouse (Blue Water Shipping) or the selected freight forwarder for your shipment (DHL, UPS, PostNord), and credit card companies amongst other things.

We will never sell or give away your private information for purposes other than treating your orders on Lucie Kaas.

How we store your information:

In accordance with Tax Laws in Denmark, we must store your information for a certain period of time. Information such as credit card details are not kept for security purposes.

You are entitled, at any time, to have an overview of the information we have stored regarding you. If you would like a copy of your personal data, please contact info@luciekaas.com. In order to release this information, we have the right to ask for documentation that you are the person you claim to be.

If you feel that the information stored about you is incorrect, you have the right to request an amendment. You are similarly in your rights to request a limitation of the handling of your data, oppose how we treat your data, and the right to revoke your consent of your personal data use, as long as it does not conflict with any other laws. To revoke consent, please contact info@luciekaas.com.

If you would like to complain regarding how we use your information, you are in your right to contact Datatilsynet, Borgergade 28, 5, 1300 København K, by email at dt@datatilsynet.dk or by phone at +45 33 19 32 00

When signing up for our Newsletter:

When signing up for our newsletter, we only collect your email address and IP-address (Country). We use our newsletter to keep you informed about our latest products, trends, as well as competitions, or promotions.

We will never sell or give away your private information when signing up for our newsletter.

We use cookies on our website:

We use web services like Google Analytics to understand how to improve our website and user experience. In order for all functionalities to work on our website, we use cookies, a small data file that is stored on your computer’s hard drive that documents which parts of the website you have visited.

You are always permitted to decline the use of cookies, this will however reduce the navigation abilities within the website. Acceptance of cookies is also required in order to shop online.

Copyright

Copyright in the documents provided in this site (including logos, graphics, text, photos, icons, images, data, software and designs) are owned by Lucie Kaas Aps.

For press inquiries, please contact us at info@luciekaas.com.